• Current

    Featured exhibitions and special projects currently on view

  • Past

    Previously installed exhibitions and special projects

Director of Membership and Visitor Experience

The ideal candidate for the Director of Membership and Visitor Experience is a hands-on leader with a deep knowledge of stewardship and philanthropy and a welcoming approach to member services. You will bring a deep commitment to access and inclusion with an interest in communicating the mission and values of a “museum of the community” by  supporting a unique and impactful donor journey for members and supporters of all backgrounds and capacities.

This position has an annual salary range of $90-95k and reports to the Deputy Director, External Affairs and supervises the Manager of Membership & Volunteer Services and the Manager of Visitor Experience. The museum offers  a  comprehensive benefits package including medical plan, dental plan, life insurance, pension, 401K retirement, and generous paid time off.

Currently, the Director of Membership and Visitor Experience position is a hybrid onsite/remote position, with three days required onsite. In January 2023, all NMOA employees will work fully onsite.

Essential Duties and Responsibilities:

  • Oversee the visitor experience as a pipeline for membership and onsite donations and contribute to outreach to support annual audience attendance goals.
  • Ensure members, volunteers and visitors have meaningful experiences that result in growth in membership and donations (Annual membership goal of $200,000 and 3,000-4,000 Members)
  • Build a network of members and volunteers from diverse backgrounds and capacities, with a focus on sharing diverse donor stories, meaningful touch-points and peer-to-peer fundraising
  • Lead inclusive and multi-channel campaigns and provide detailed projections and reporting to support the work of the Director, Deputy Director of External Affairs and the Board of Trustees.
  • Direct strategic enhancements and collaborate with Learning & Engagement, Marketing, and Corporate Relations staff to focus on membership and donation growth among new, existing, and cross-departmental audiences
  • Oversee fundraising campaigns directed towards Members including capital projects, endowment fundraising, naming opportunities, planned giving
  • Supervise Manager of Membership & Volunteer Services in 1) hiring, training and motivating Visitor Experience team 2) executing join, rejoin, and acquisition campaigns; 2) delivery of member experiences; and 3) stewardship of Newark Museum Volunteer Organization (NMVO) in their mission to serve the Museum’s mission and goals.
  • Lead strategic initiatives such as group tours for organizations and businesses, membership promotions onsite and at offsite community events
  • Engage members with creative use of social media, web design, print, web and e-communications to grow membership through the visitor experience.
  • Represent the  membership and donor journey as inclusive, emotive, personal, responsive, exploratory, economical, versatile, values-based, and tethered to solving societal problems, with a focus on testing new tactics and strategies.

Qualifications:

  • 10 years of experience in areas of member services, guest relations, and development
  • Proficiency in  MS Office and  Raiser’s Edge or other fundraising software
  • Excellent communication skills with proven ability to grow engagement and revenue
  • Desire to work as a team with a result driven approach
  • Commitment to the museum’s mission of inclusion.

Salary: $90,000 – $95,000 annually


Due to the high volume of submissions, only those candidates selected for interviews will be contacted.

 

About The Newark Museum of Art:

We welcome everyone with inclusive experiences that spark curiosity and foster community.

We acknowledge the traditional homelands of the Lenape, also known as the Delaware, upon which The Newark Museum of Art resides.

Founded in 1909 and located in New Jersey, The Newark Museum of Art (NMOA) is the state’s largest museum and ranks twelfth nationally in terms of collection size. Global and diasporic, the collection includes more than 100,000 artworks, as well as significant holdings of science and natural history. From the classical world to the art of today, the NMOA boasts exceptional examples and depth in the Arts of Global Africa, Arts of Global Asia, Arts of the Americas, including Native American art, Arts of the Ancient Mediterranean, and Decorative Arts. The American collection features works by major artists such as John Singer Sargent, Childe Hassam, Mary Cassatt, Sam Gilliam, Georgia O’Keeffe, Carmen Herrera, Jeffrey Gibson, and Mickalene Thomas.

The NMOA’s visitor- and community-centric approach responds to the evolving needs and interests of the diverse audiences it serves by offering exhibitions, programming, a research library, paid internships, and local and global partnerships. A four-acre campus comprises the 1885 Ballantine House, a National Historic Landmark; the Alice Ransom Dreyfuss Memorial Garden; and Horizon Plaza. Under the leadership of Director/CEO Linda C. Harrison, the NMOA has launched an era of transformation to create an engaged citizenry by reimagining the role of the art museum for the 21st century.

The Newark Museum of Art is an Equal Opportunity Employer. In addition, we aspire to make the Museum and our environment – staff, audiences, artists, programs, and exhibitions – reflective of the diversity of the city of Newark and to capture the spirit of access, inclusion, and equity in all we do. We strongly encourage and welcome applicants from our BIPOC, disabled, and LGBTQIA+ communities as they must be centered in the work we do.