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    Featured exhibitions and special projects currently on view

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    Previously installed exhibitions and special projects

  • Upcoming

    See what featured exhibitions are coming up next

Retail Operations Manager (Full-Time)

The Retail Operations Manager (ROM) assists retail operations and various projects that interim Director of Retail (DR) manages.  The main duties include daily operation and organization of the NMOA shop, cafe, including and not limited to; open and close main and popup shops; develop and train staff; manage merchandise flow and presentation, generate revenue and create a positive customer experience.  Position reports to the Chief Financial Officer and receives operational direction from the Interim Director of Retail.  This position supervises Museum Shop Sales Associates.

This position is a hybrid onsite/remote position with three days required onsite/two days’ work remotely.

Reporting to: Chief Financial Officer
Salary: Salary: $65,000 annually; comprehensive benefits package including medical plan, dental plan, vision, life insurance, pension, 401K retirement, and generous paid time off.

Duties & Responsibilities


  • Maintain all aspects of daily operations of brick and mortar shop, e-commerce site and communications with Café operator
  • Fulfill web and phone orders.
  • Generate and manage records including purchase orders, damages, inter-museum purchases and payment of invoices.
  • Generate PO’s, receive merchandise and label new receipts.
  • Manage physical inventory and Shopify platform to ensure data and stock integrity.
  • Take precautionary measures to minimize shrink.
  • Ensure shop supplies are replenished.
  • Oversee POS system functionality and daily cash position for transaction efficiency
  • Work collaboratively with other departments/vendors.  Actively participate in project meetings for planning and knowledge sharing.
  • Assist DR in publication process, when necessary.
  • Assist DR in other operational adhoc projects and events.
  • Promotes the DEAI to both external and internal customers.

Skills and Sales Staff Management 


  • Recruit, hire, and train staff
  • Foster a positive culture and provide elevated customer service.
  • Promote inclusive and welcoming environment.
  • Lead by example and motivate associates.  Mentor the staff.
  • Enforce standards; update and maintain operational manual and staff training guide.
  • Promote diversity.


  • Manage store appearance and support NMOA merchandising efforts
  • Oversee backstock and replenishment merchandise on the selling floor
  • Demonstrate high standard for product display and care
  • Maintain strong knowledge of Museum’s exhibitions, programs, and events to inform visitors.


  • Ensure selling floor merchandise is filled in and restocked in timely manner
  • Track best sellers and propose reorders
  • Discuss strategies to stimulate sales and build customer loyalty
  • Assist in tracking analytics, evaluate demographics and develop marketing ideas
  • Continual goal to increase inventory turn and productivity


  • Minimum of 5 years related concept retail or art operational experience.
  • Experience in Museum is preferred.
  • Demonstrated knowledge of retail operations, online retail operations, inventory management.
  • Proficiency in POS and basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
  • Must be able to identify priorities within multiple assignments and be able to work with diplomacy and efficiency in such an environment.
  • Must have a passion for excellent customer service and commitment to exceptional quality.
  • Must be able to demonstrate high level of interpersonal, written and oral communication skills.
  • Must be able to work independently.
  • A strong self starter with ability to keep its supervisor abreast of the environment.
  • Must be able to work well with all levels of employees, be flexible in nature, have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization.
  • Knowledge, Skills, and Abilities:
  • Bachelor’s degree or equivalent in human resources, organizational psychology, arts administration, business administration, social work, or related field.
  • 5+ years’ experience in leading and managing organizational change initiatives, particularly around issues of diversity, equity, accessibility, and inclusion, and/or equivalent combination of education and experience.
  • 3+ years advancing DEAI at a nonprofit organization with multiple levels and types of stakeholders.
  • Experience and proven track record developing budgets, strategies, timelines, measurable goals for funding requests.  Experience obtaining/managing grants and providing on-time project deliverables with grant funding.
  • Demonstrated ability to work independently and exercise discretion and sound judgement while providing quality customer service; ability to work with sensitive and confidential information.
  • Good presentation, facilitation, oral and written communication skills
  • Ability to energize people and support all stakeholders on the DEAI learning journey with a style that builds relationships, trust, accountability, and inclusivity
  • Demonstrated skill coaching individuals and teams; ability to mediate and resolve conflicts.
  • Ability to build and maintain strong internal and external relationships with a variety of volunteers, community leaders, and other stakeholders.
  • Strong critical thinking skills, ability to evaluate information and make recommendations that anticipate the challenges, benefits, risks, and organizational impact on advancing DEAI goals for the Newark Museum of Art.

Physical Demands

  • Must be able to lift items with a minimum weight of 25 lbs.
  • Must be able to bend, reach above shoulder level, climb stairs, and stand for long periods of time.

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.


Send resume and cover letter to PeopleandCulture@newarkmuseumart.org indicating Manager of Retail Operations in the subject line.

Due to the potential high volume of submissions, only candidates selected for interviews will be contacted. 

The Newark Museum of Art is an Equal Opportunity Employer.  In addition, we aspire to make the Museum and our environment – staff, audiences, artists, programs, and exhibitions – reflective of the diversity of the city of Newark and to capture the spirit of access, inclusion, and equity in all we do. We strongly encourage and welcome applicants from our BIPOC, disabled, and LGBTQIA communities as they must be centered in the work we do.

About The Newark Museum of Art

We acknowledge the traditional homelands of the Lenape, also known as the Delaware, upon which The Newark Museum of Art resides.

Founded in 1909, The Newark Museum of Art (NMOA) is the largest museum in New Jersey and ranks twelfth nationally in collection size, with more than 130,000 artworks and significant holdings of science and natural history. The NMOA is committed to the values of Diversity, Equity, Accessibility, and Inclusion by responding to the evolving needs and interests of diverse audiences through participation, visitor experiences, and community engagement.

From the ancient world to contemporary art, the Museum boasts a renowned collection of exceptional quality and depth, spanning concentrations in the Arts of Global Africa; Arts of Global Asia, featuring a Tibetan Buddhist altar; Arts of the Americas; American Art, with a particular strength in Native American art; Decorative Arts; Arts of the Ancient Mediterranean; and Science.

With a focus on welcoming everyone with inclusive experiences that spark curiosity and foster community, the NMOA offers groundbreaking exhibitions, engaging programming, a research library with 60,000 volumes, paid internships, and impactful local and global partnerships. A four-acre campus includes the Ballantine House (1885), a National Historic Landmark; the Ward Carriage House (1860); the Old Stone School House (1784); the Alice Ransom Dreyfuss Memorial Garden; and Horizon Plaza. Under the leadership of Director and CEO Linda C. Harrison, the NMOA has launched an era of transformation to create an engaged citizenry by reimagining the role of the art museum in the 21st century.

“We welcome everyone with inclusive experiences that spark curiosity and foster community”.