Operations

• Work closely with Retail Creative Director to maintain the look and feel of NMOA Shop in all outlets.
• Oversee the daily retail operations, including Museum Shop (on site and off site), e-commerce shop ensuring store runs smoothly and effectively.
• Initiate and manage orders in keeping with the Museum mission and brand.
• Determine best-sellers and iconic products.
• Manage merchandise replenishment on the selling floor (including e-commerce) and backstock standards.
• Establish optimal stock to sales levels.
• Monitor inventory integrity and minimize shrinkage.
• Apply on-going process review and best practice implementation
• Provide elevated customer service and collect customer feedback.
• Maintain knowledge of Museum’s exhibitions, programs, and events to inform visitors.
• Communicate product information and talking points for customer engagement

Retail Presentation

• Under the guidance of the Retail Creative Director, plan and execute NMOA Shop visual retail strategy.
• Oversee and control appearance standards and support merchandising efforts.
• Guide/train/reinforce the retail team with the appearance standards.
• Demonstrate a high standard for product display and care.

Interpersonal skills

• Possess excellent communication skills, both verbal and written.
• Promote collaborative style with strong team building skills and a “can-do” culture.
• Oversees the HR resource needs of the retail operation, in line with the retail manager
• Engages and communicates with other departments to cross promote retail operations.
• Be a problem-solver and actively seek new approaches.
• Takes accountability for own actions.

Retail Financial Performance

• Manages purchase to pay cycle of inventoriable products
• Responsible for tracking orders and maintains Open-to-Buy budget.
• Provides monthly, quarterly, and annual retail management report to the leadership.
• Collaborate with Retail Creative Director and CFO to build a working budget.
• Implement levers to stimulate sales to achieve/exceed revenue and margin plan.
• Generates report analytics, determine demographics, develop marketing ideas, and build customer loyalty
• Track best-sellers and implement automated replenishment process
• Continual goal to increase inventory turnover rate and productivity

Requirements

• A minimum of 5 years in retail buying/management with a strong operational background, preferably in specialty boutique or concept-driven retail environment.
• Have keen interest in the mission of the Museum.
• A background in art or creative field is a plus.
• A penchant for curiosity and affinity for books and culture.
• Highly proficient in retail systems, POS, E-commerce particularly Shopify, analytics tools, Microsoft Excel and merchant banking and accounts payable process.
• Experience in retail financial planning and reporting, especially in inventory management.
• Bachelor’s degree.
• The position is full-time on-site work.
• Able to work Wednesday through Sunday. It may require working off hours, depending on the Museum’s events.

Due to the potential high volume of submissions, only candidates selected for interviews will be contacted.

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The Newark Museum of Art is an Equal Opportunity Employer. In addition, we aspire to make the Museum and our environment – staff, audiences, artists, programs, and exhibitions – reflective of the diversity of the city of Newark and to capture the spirit of access, inclusion, and equity in all we do. We strongly encourage and welcome applicants from our BIPOC, disabled, and LGBTQIA+ communities as they must be centered in the work we do.

About The Newark Museum of Art:

We acknowledge the traditional homelands of the Lenape, also known as the Delaware, upon which The Newark Museum of Art resides

Founded in 1909, The Newark Museum of Art (NMOA) is the largest museum in New Jersey and ranks twelfth nationally in collection size, with more than 130,000 artworks and significant holdings of science and natural history. The NMOA is committed to the values of Diversity, Equity, Accessibility, and Inclusion by responding to the evolving needs and interests of diverse audiences through participation, visitor experiences, and community engagement.

From the ancient world to contemporary art, the Museum boasts a renowned collection of exceptional quality and depth, spanning concentrations in the Arts of Global Africa; Arts of Global Asia, featuring a Tibetan Buddhist altar; Arts of the Americas; American Art, with a particular strength in Native American art; Decorative Arts; Arts of the Ancient Mediterranean; and Science.

With a focus on welcoming everyone with inclusive experiences that spark curiosity and foster community, the NMOA offers groundbreaking exhibitions, engaging programming, a research library with 60,000 volumes, paid internships, and impactful local and global partnerships. A four-acre campus includes the Ballantine House (1885), a National Historic Landmark; the Ward Carriage House (1860); the Old Stone School House (1784); the Alice Ransom Dreyfuss Memorial Garden; and Horizon Plaza. Under the leadership of Director and CEO Linda C. Harrison, the NMOA has launched an era of transformation to create an engaged citizenry by reimagining the role of the art museum in the 21st century.