Coordinator, Member Services (Full-Time)

The Coordinator, Member Services is responsible for providing customer support to members of The Newark Museum of Art. The Coordinator will respond to member inquiries and fulfill membership benefits in a timely fashion, provide database and administrative support to acquire, renew, and cultivate members, and represent membership at Museum and community events. Reporting to the Director, Membership and Visitor Experience, this position plays a key role in providing a unique and positive experience for members and supporters of all backgrounds and capacities. Working alongside the Manager of Visitor Experience and peers in Philanthropy and External Relations, Finance, and other departments, the Coordinator, Member Services will help increase member support for the Museum by providing excellent customer service and supporting the department’s fundraising efforts.

Reporting Relationship: Director, Membership and Visitor Experience
Division: Philanthropy and External Relations
Department: Membership Services
Schedule: This position is a full-time, hybrid onsite/remote position, required to work onsite at least 3 days per week / may work from home up to 2 days per week.
Salary: $50,000 annually, based on expertise; includes a comprehensive benefits package including medical plan, dental plan, vision, life insurance, Pension, 401K retirement, and generous paid time off.


Security staff work a 40-hour week on-site; includes holidays and weekends.  Overtime available for other shifts.


  • Respond promptly and courteously to member and donor inquiries sent via mail, email, and phone.
  • Provide database and administrative support and fulfill all benefits for a growing membership program, including but not limited to membership data entry, package preparation, renewal notice processing, and engagement with Members to express gratitude, resolve issues, and encourage deeper engagement with the Museum.
  • Ensure quality control through careful and thorough review of database queries, live proofs, and member materials.
  • Engages closely with Philanthropy, Finance, and Operations teams to enhance the performance of the Museum’s ERP database, website, and other museum data management systems to reach departmental data integrity and fundraising goals.
  • Support a responsive and creative strategy for introducing Membership to visitors, program participants, and the general public, including multi-channel campaigns, onsite and online promotional strategies, peer outreach, and audience engagement.
  • Support a dynamic and evolving donor journey, including delivering Member events, e-newsletters, and activities that build community among members and introduce the larger public to benefits of membership.
  • Work collaboratively with other departmental staff to center Membership in all Museum activities and introduce the Member experience to new audiences.
  • Support audience engagement and fundraising activities directed towards Members, including but not limited to Volunteering, Planned Giving, Honor and Memorial Giving, and program attendance to contribute to departmental goals.
  • Provide administrative support for other projects as needed.


  • At least 2 years’ experience involving member or donor relations, guest services or customer services, preferably in a non-for-profit or administrative office environment.
  • Bachelor’s Degree or relevant experience preferred.
  • Unwavering commitment to providing high quality customer service.
  • Proficient in Microsoft Office and CRM/database management.
  • Meticulous attention to detail and accuracy.
  • Strong organization and project management skills.
  • Excellent written and verbal communication skills.
  • Experience with Raiser’s Edge preferred.
  • Ability to alternate between sitting and standing.
  • Ability to lift and move up to twenty (20) pounds.


Due to the potential high volume of submissions, only candidates selected for interviews will be contacted. 

About The Newark Museum of Art:

We acknowledge the traditional homelands of the Lenape, also known as the Delaware, upon which The Newark Museum of Art resides.

We welcome everyone with inclusive experiences that spark curiosity and foster community.

Founded in 1909 and located in New Jersey, The Newark Museum of Art (NMOA) is the state’s largest museum and ranks twelfth nationally in terms of collection size. Global and diasporic, the collection includes more than 130,000 artworks, as well as significant holdings of science and natural history. From the ancient world to the art of today, NMOA boasts exceptional quality and depth in the Arts of Global Africa; Arts of Global Asia, featuring a renown Tibetan collection and Buddhist altar; Arts of the Americas, with particular strength in Native American art; Arts of the Ancient Mediterranean, and Decorative Arts.


Visitor-and community-centered, NMOA responds to the evolving needs and interests of the diverse publics it serves by offering exhibitions, programming, a research library, paid internships, and local and global partnerships. A four-acre campus includes the National Historic Landmark Ballantine House (1885); the Ward Carriage House (1860); the Old Stone School House (1784); the Alice Ransom Dreyfuss Memorial Garden; and Horizon Plaza. Under the leadership of Director and CEO, Linda C. Harrison, NMOA has launched an era of transformation to create an engaged citizenry by reimagining the role of the art museum for the 21st century.

The Newark Museum of Art is an Equal Opportunity Employer.

Upholding this commitment, we prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, compensation, training, promotion, placement, transfer, layoff, recall, leaves of absence, and termination.

We are dedicated to embedding the principles of diversity, equity, accessibility, and inclusion (DEAI) in all aspects of our work and organizational culture. In undertaking this work, the Museum is committed to anti-racism–conscious efforts and deliberate actions intended to create equal opportunities for all on both an individual and systemic level. We strongly encourage applications from individuals who identify as BIPOC, veterans, LGBTQIA+, and those with disabilities, as they play a pivotal role in our mission. More information on the Newark Museum of Art’s commitment to DEAI can be found here.

The Newark Museum of Art is dedicated to the full inclusion of all qualified individuals. As an integral part of this commitment, we ensure that employees and applicants with disabilities have access to reasonable accommodation. For inquiries regarding reasonable accommodation, please contact